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Craft and related trades workers · code 7422

Information and communications technology installers and servicers

Information and communications technology (ICT) installers and servicers install, repair and maintain telecommunications equipment, data transmission equipment, cables, antennae and conduits, and repair, fit and maintain computers. Tasks include - (a) maintaining, troubleshooting, testing and repairing computers, data transmission equipment and computer peripherals; (b) fitting and adjusting computer hardware; (c) installing, maintaining, repairing and diagnosing malfunctions of microwave, telemetry, multiplexing, satellite and other radio and electromagnetic wave communications systems; (d) providing technical advice and information, and monitoring the performance of complex telecommunications networks and equipment; (e) installing and repairing cabling for computer, radio, telephone and television transmission; (f) joining telecommunications and data cables, and sealing sheathes; (g) installing, maintaining and repairing antennae used in communications. Examples of the occupations classified here: - Communications technology servicer - Computer equipment fitter - Computer hardware installer - Data and telecommunications cabler - Telecommunications equipment repairer - Telecommunications line worker - Telephone installer Some related occupations classified elsewhere: - Engineering technician (telecommunications) - 3522

None of this job's tasks scored high enough to count. It ranks 186 of 427 for holding up against AI.

Also known as

  • security alarm technician
  • telecommunications technician
  • computer hardware repair technician
  • radio technician
  • communication infrastructure maintainer
  • mobile devices technician
  • telecommunications equipment maintainer

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

76.1
Holds up
against AI Not Exposed

AI could take on 23.9 of 100, on average
so it holds up at 100 − 23.9 = 76.1

That's the whole sum, and you can check it against the ILO's study.

65.2
How hands-on
out of 100

From O*NET, averaged across 7 US jobs , so treat it as rough

48.7
How fiddly
and cramped

finger skill 48.2 · hand skill 43.9 · cramped spaces 54 · averaged

Kind of hands-on work · hands-on 50+ · fiddly 39.4+ Hands-on, fiddly work in tight spaces

More fine handwork, and more time in cramped or awkward spots, than a typical hands-on job. That is exactly what machines find hardest: they do best in tidy, predictable places.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

This number is probably too high

This score only looks at AI tools like chatbots. It doesn't look at robots at all — and this job rates 65.2 out of 100 for how hands-on it is, which is exactly where robots come in.

Have a look at the tasks below and judge for yourself. The ILO scored them low because a chatbot can't do them. Whether a machine with hands could is a different question, and we can't answer it yet.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 50.7, while the average is 23.9. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 50.7

    Providing technical advice and information, and monitoring the performance of complex telecommunications networks and equipment

    Medium
  2. 30

    Maintaining, troubleshooting, testing and repairing computers, data transmission equipment and computer peripherals

    Low
  3. 30

    Installing, maintaining, repairing and diagnosing malfunctions of microwave, telemetry, multiplexing, satellite and other radio and electromagnetic wave communications systems

    Low
  4. 15.8

    Fitting and adjusting computer hardware

    Very Low
  5. 14

    Installing and repairing cabling for computer, radio, telephone and television transmission

    Very Low
  6. 13.5

    Installing, maintaining and repairing antennae used in communications.

    Very Low
  7. 13.3

    Joining telecommunications and data cables, and sealing sheathes

    Very Low

7 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
63.5
AI does it for you
38.5

Helping wins by 25 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 3131, 3424

Compared with similar jobs

There are 65 jobs in the “Craft and related trades workers” group, averaging 83.6. This one is below that.