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Technicians and associate professionals · code 3322

Commercial sales representatives

Commercial sales representatives represent companies to sell various goods and services to businesses and other organizations and provide product specific information as required. Tasks include - (a) soliciting orders and selling goods to retail, industrial, wholesale and other establishments; (b) selling equipment, supplies and related services to business establishments or individuals; (c) obtaining and updating knowledge of market conditions and of employer’s and competitors’ goods and services; (d) providing prospective customers with information about the characteristics and functions of the products and equipment for sale, and demonstrating its use or qualities; (e) quoting prices and credit terms, recording orders and arranging deliveries; (f) reporting customers’ reactions and requirements to suppliers and manufacturers; (g) following up clients to ensure satisfaction with products purchased. Examples of the occupations classified here: - After-sales service adviser - Canvasser - Commercial traveller Some related occupations classified elsewhere: - Sales manager - 1221 - Medical sales representative - 2433 - Technical sales representative - 2433 - Information and communications technology sales professional - 2434 - Shop sales assistant - 5223 - Door-to-door sales representative - 5243

A good share of the tasks are affected. It ranks 373 of 427 for holding up against AI.

Also known as

  • commercial sales representative

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

51
Holds up
against AI Exposed: Gradient 2

AI could take on 49 of 100, on average
so it holds up at 100 − 49 = 51

That's the whole sum, and you can check it against the ILO's study.

33.6
How hands-on
out of 100

From O*NET, averaged across 5 US jobs

16.9
How fiddly
and cramped

finger skill 24.6 · hand skill 11.6 · cramped spaces 14.4 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 33.6 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 60.5, while the average is 49. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 60.5

    Obtaining and updating knowledge of market conditions and of employer’s and competitors’ goods and services

    Medium
  2. 56

    Following up clients to ensure satisfaction with products purchased.

    Medium
  3. 54

    Quoting prices and credit terms, recording orders and arranging deliveries

    Medium
  4. 48

    Soliciting orders and selling goods to retail, industrial, wholesale and other establishments

    Low
  5. 47

    Providing prospective customers with information about the characteristics and functions of the products and equipment for sale, and demonstrating its use or qualities

    Low
  6. 39

    Selling equipment, supplies and related services to business establishments or individuals

    Low
  7. 38.5

    Reporting customers’ reactions and requirements to suppliers and manufacturers

    Low

7 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

One Australian job matches, but only partly: not everyone in it does this job. Treat the numbers as a rough guide.

AI helps you
72
AI does it for you
63

Helping wins by 9 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 6113

Compared with similar jobs

There are 82 jobs in the “Technicians and associate professionals” group, averaging 65.6. This one is below that.