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Technicians and associate professionals · code 3341

Office supervisors

Office supervisors supervise and coordinate the activities of workers in Major Group 4: Clerical Support Workers. Tasks include - (a) coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards; data entry, desktop publishing and other activities involving general office and administrative skills; (b) establishing work schedules and procedures and coordinating activities with other work units or departments; (c) resolving work-related problems and preparing and submitting progress and other reports; (d) training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided; (e) evaluating employees’ job performance and conformity with regulations, and recommending appropriate personnel action; (f) assisting in recruitment, interviewing and selection of employees. Examples of the occupations classified here: - Clerical supervisor - Data entry supervisor - Filing clerks supervisor - Personnel clerks supervisor Some related occupations classified elsewhere: - Medical records unit supervisor - 3252 Notes Workers who supervise the activities of clerical support workers in law offices and legal departments are classified in Unit Group 3342: Legal Secretaries. Those who supervise the activities of clerical support workers in health facilities where the work requires specialist knowledge related to health and medicine, such as processing medical records and hospital admission details, are classified in Unit Group 3344: Medical Secretaries. Those who provide direct secretarial and administrative support to a manager or professional, (except legal and health professionals) and also supervise the activities of clerical support workers are classified in Unit Group 3343: Administrative and Executive Secretaries.

A good share of the tasks are affected. It ranks 341 of 427 for holding up against AI.

Also known as

  • call centre manager
  • contact centre supervisor
  • field survey manager
  • data entry supervisor
  • office manager
  • call centre supervisor
  • call centre analyst
  • call centre quality auditor

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

57.1
Holds up
against AI Exposed: Gradient 2

AI could take on 42.9 of 100, on average
so it holds up at 100 − 42.9 = 57.1

That's the whole sum, and you can check it against the ILO's study.

35.4
How hands-on
out of 100

From O*NET, matched to one US job

13.4
How fiddly
and cramped

finger skill 30.3 · hand skill 7.1 · cramped spaces 2.8 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 35.4 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 63.5, while the average is 42.9. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 63.5

    Coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards; data entry, desktop publishing and other activities involving general office and administrative skills

    Medium
  2. 47

    Resolving work-related problems and preparing and submitting progress and other reports

    Low
  3. 41

    Assisting in recruitment, interviewing and selection of employees.

    Low
  4. 38.8

    Establishing work schedules and procedures and co-coordinating activities with other work units or departments

    Low
  5. 33.5

    Training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided

    Low
  6. 33.5

    Evaluating employees’ job performance and conformity with regulations, and recommending appropriate personnel action

    Low

6 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

3 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
71
AI does it for you
54.3

Helping wins by 16.7 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5121, 5122, 5411

Compared with similar jobs

There are 82 jobs in the “Technicians and associate professionals” group, averaging 65.5. This one is below that.