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Technicians and associate professionals · code 3344

Medical secretaries

Medical secretaries, using specialized knowledge of medical terminology and health care delivery procedures, assist health professionals and other workers by performing a variety of communication, documentation, administrative and internal coordination functions, to support health workers in medical facilities and other health-care related organizations. Tasks include - (a) scheduling and confirming medical appointments and communicating messages for medical staff and patients; (b) compiling, recording and reviewing medical charts, reports, documents and correspondence; (c) interviewing patients to complete forms, documents and case histories; (d) completing insurance and other claims forms; (e) maintaining medical files and records and technical library; (f) preparing financial statements and billing procedures; (g) assisting in the preparation of budgets, drafting of contracts and purchasing or acquisition orders; (h) supervising the work of office support workers and other office staff. Examples of the occupations classified here: - Dental secretary - Hospital ward secretary - Medical insurance billing secretary - Medical office administrative assistant - Medical practice manager - Medical secretary - Medical stenographer - Medical transcriptionist - Pathology secretary - Patient care secretary - Medical laboratory secretary Some related occupations classified elsewhere: - Medical records technician - 3252 - Medical assistant - 3256 - Secretary (general) - 4120 - Medical office receptionist - 4226

Most of the tasks are affected. It ranks 388 of 427 for holding up against AI.

Also known as

  • medical transcriptionist
  • chiropractic assistant
  • medical practice manager
  • medical administrative assistant

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

47
Holds up
against AI Exposed: Gradient 3

AI could take on 53 of 100, on average
so it holds up at 100 − 53 = 47

That's the whole sum, and you can check it against the ILO's study.

25.5
How hands-on
out of 100

From O*NET, averaged across 2 US jobs

29.7
How fiddly
and cramped

finger skill 42 · hand skill 25.9 · cramped spaces 21.1 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 25.5 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 66, while the average is 53. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 66

    Completing insurance and other claims forms

    Medium
  2. 64.5

    Preparing financial statements and billing procedures

    Medium
  3. 63

    Scheduling and confirming medical appointments and communicating messages for medical staff; and patients

    Medium
  4. 52

    Maintaining medical files and records and technical library

    Medium
  5. 51

    Interviewing patients to complete forms, documents and case histories

    Medium
  6. 48.5

    Assisting in the preparation of budgets, drafting of contracts and purchasing or acquisition orders

    Low
  7. 45.3

    Compiling, recording and reviewing medical charts, reports, documents and correspondence

    Low
  8. 34

    Supervising the work of office support workers and other office staff.

    Low

8 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
68.5
AI does it for you
54

Helping wins by 14.5 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5122, 5421

Compared with similar jobs

There are 82 jobs in the “Technicians and associate professionals” group, averaging 65.6. This one is below that.