Skip to content
man bot

Service and sales workers · code 5230

Cashiers and ticket clerks

Cashiers and ticket clerks operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions in settings such as stores, restaurants and ticket offices. Tasks include - (a) receiving and verifying payment by cash, cheque, credit card or automatic debit in stores, ticket offices or similar establishments; (b) giving change and issuing receipts; (c) issuing tickets for attendance at sporting and cultural events; (d) counting and recording money received or paid out and balancing against cash register sales records; (e) receiving incoming cash, checking it against sales slips and other documents, and preparing it for deposit at a financial institution (f) operating cash registers to calculate totals to be paid from or to clients; (g) scanning, weighing and recording prices of goods; (h) wrapping and placing merchandise in bags. Examples of the occupations classified here: - Checkout operator - Service station cashier - Service station console operator - Store cashier - Ticket issuing clerk (entertainment and sporting events) Some related occupations classified elsewhere: - Ticket issuing clerk (travel) - 4221 - Checkout supervisor - 5222 - Shop sales assistant - 5223 - Service station attendant - 5245

The mildest of the ILO’s four “exposed” groups. It ranks 327 of 427 for holding up against AI.

Also known as

  • cashier
  • ticket issuing clerk
  • lottery cashier

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

60.6
Holds up
against AI Exposed: Gradient 1

AI could take on 39.4 of 100, on average
so it holds up at 100 − 39.4 = 60.6

That's the whole sum, and you can check it against the ILO's study.

36.5
How hands-on
out of 100

From O*NET, averaged across 2 US jobs

27.4
How fiddly
and cramped

finger skill 34.8 · hand skill 30.3 · cramped spaces 16.9 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 36.5 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 61.5, while the average is 39.4. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 61.5

    Issuing tickets for attendance at sporting and cultural events

    Medium
  2. 50

    Operating cash register to calculate total to be paid from or to clients

    Medium
  3. 45

    Counting and recording money received or paid out and balancing against cash register sales records

    Low
  4. 42

    Receiving incoming cash, checking it against sales slips and other documents, and preparing it for deposit at financial institute

    Low
  5. 41.3

    Receiving and verifying payment by cash, cheque, credit card or automatic debit in stores, ticket offices or similar establishments

    Low
  6. 33

    Giving change and issuing receipts

    Low
  7. 25.8

    Scanning, weighing and recording prices of goods

    Low
  8. 17

    Wrapping and placing merchandise in bags.

    Very Low

8 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
58
AI does it for you
49.5

Helping wins by 8.5 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 6311, 6394

Compared with similar jobs

There are 39 jobs in the “Service and sales workers” group, averaging 74.8. This one is below that.