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Professionals · code 2434

Information and communications technology sales professionals

Information and communications technology (ICT) sales professionals sell, at the wholesale level, a range of computer hardware, software and other information and communications technology goods and services including installations, and provide specialized information as required. Tasks include - (a) soliciting orders and selling goods to retail, industrial, wholesale and other establishments; (b) selling technical equipment, supplies and related services to business establishments or individuals; (c) discussing the needs of new and existing customers and providing specialized information about how particular equipment, supplies and services meet those needs; (d) quoting and negotiating prices and credit terms, and completing contracts and recording orders; (e) updating customer records and preparing sales reports; (f) arranging delivery of goods, installation of equipment and the provision of services; (g) reporting customers’ reactions and requirements to manufacturers. Examples of the occupations classified here: - Sales representative (computers) - Sales representative (communications technology) Some related occupations classified elsewhere: - Shop sales assistants - 5223

Most of the tasks are affected. It ranks 380 of 427 for holding up against AI.

Also known as

  • technical sales representative in electronic and telecommunications equipment
  • ICT account manager
  • ICT presales engineer
  • ICT business development manager

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

48.7
Holds up
against AI Exposed: Gradient 3

AI could take on 51.3 of 100, on average
so it holds up at 100 − 51.3 = 48.7

That's the whole sum, and you can check it against the ILO's study.

24.4
How hands-on
out of 100

From O*NET, averaged across 4 US jobs

17.6
How fiddly
and cramped

finger skill 28 · hand skill 11.9 · cramped spaces 12.8 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 24.4 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 65, while the average is 51.3. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 65

    Updating customer records and preparing sales reports

    Medium
  2. 62

    Reporting customers' reactions and requirements to manufacturers.

    Medium
  3. 51.5

    Quoting and negotiating prices and credit terms, and completing contracts and recording orders

    Medium
  4. 48

    Discussing the needs of new and existing customers and providing specialized information about how particular equipment, supplies and services meet those needs

    Low
  5. 47.3

    Soliciting orders and selling goods to retail, industrial, wholesale and other establishments

    Low
  6. 45

    Selling technical equipment, supplies and related services to business establishments or individuals

    Low
  7. 40

    Arranging delivery of goods, installation of equipment and the provision of services

    Low

7 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

One Australian job matches, but only partly: not everyone in it does this job. Treat the numbers as a rough guide.

AI helps you
72
AI does it for you
58

Helping wins by 14 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 2252

Compared with similar jobs

There are 92 jobs in the “Professionals” group, averaging 61.5. This one is below that.