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Managers · code 1219

Business services and administration managers not elsewhere classified

This unit group covers business services and administration managers not classified elsewhere in Minor Group 121: Business Services and Administration Managers. For instance, the group includes occupations such as facilities manager, cleaning services manager and administrative services manager employed either as the manager of a department of a large enterprise and organization, or of an enterprise that provides such services to other enterprises and organizations. In such cases tasks would include - (a) providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services; (b) developing and managing the organization’s administrative and physical resources; (c) developing and implementing administrative and procedural statements and guidelines for use by staff in the organization; (d) analysing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions; (e) providing information and support for the preparation of financial reports and budgets; (f) leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information; (g) representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums; (h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources; (i) planning and directing daily operations; (j) overseeing the selection, training and performance of staff. Examples of the occupations classified here: - Administrative services manager - Cleaning services manager - Corporate services manager - Facilities manager

A good share of the tasks are affected. It ranks 338 of 427 for holding up against AI.

Also known as

  • department manager
  • manufacturing facility manager
  • corporate social responsibility manager
  • business service manager
  • defence administration officer
  • quality services manager
  • project manager

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

58.1
Holds up
against AI
Exposed: Gradient 2

AI could take on 41.9 of 100, on average
so it holds up at 100 − 41.9 = 58.1

That's the whole sum, and you can check it against the ILO's study.

36.1
How hands-on
out of 100

From O*NET, averaged across 18 US jobs , so treat it as rough

14.3
How fiddly
and cramped

finger skill 17.4 · hand skill 12.2 · cramped spaces 13.2 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 36.1 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 56.5, while the average is 41.9. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 56.5

    Developing and implementing administrative and procedural statements and guidelines for use by staff in the organization

    Medium
  2. 56.5

    Providing information and support for the preparation of financial reports and budgets

    Medium
  3. 55.5

    Analysing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions

    Medium
  4. 38

    Developing and managing the organization's administrative and physical resources

    Low
  5. 37

    Leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information

    Low
  6. 37

    Representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums

    Low
  7. 36.5

    Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources

    Low
  8. 36.5

    Planning and directing daily operations

    Low
  9. 35.5

    Providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services

    Low
  10. 30

    Overseeing the selection, training and performance of staff.

    Low

10 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

3 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
70.7
AI does it for you
45.7

Helping wins by 25 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 1321, 1492, 1499

Compared with similar jobs

There are 30 jobs in the “Managers” group, averaging 64.1. This one is below that.