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Managers · code 1411

Hotel managers

Hotel managers plan, organize and direct the operations of hotels, motels and similar establishments to provide guest accommodation and other services. Tasks include - (a) directing and overseeing reservation, reception, room service and housekeeping activities; (b) supervising security arrangements and garden and property maintenance; (c) planning and supervising bar, restaurant, function and conference activities; (d) observing liquor, gaming and other laws and regulations; (e) assessing and reviewing customer satisfaction; (f) overseeing accounting and purchasing activities; (g) undertaking budgeting for the establishment; (h) controlling selection, training and supervision of staff; (i) ensuring compliance with occupational health and safety regulations; (j) providing guests with local tourism information, and arranging tours and transportation. Examples of the occupations classified here: - Hotel manager - Motel manager - Youth hostel manager Some related occupations classified elsewhere: - Bed and breakfast operator - 5152 Notes Operators of small establishments, such as some bed and breakfast establishments and small guest houses that provide accommodation and limited meal services to clients effectively as paying guests in private households, and for whom the management and supervision of staff is not a significant component of the work, are classified in Unit Group 5152: Domestic Housekeepers. Chief executive officers and specialized managers of hotel management companies or hotel chains are classified in the relevant unit group in Sub-major Groups 11 and 12.

The mildest of the ILO’s four “exposed” groups. It ranks 303 of 427 for holding up against AI.

Also known as

  • accommodation manager
  • rooms division manager

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

62.7
Holds up
against AI Exposed: Gradient 1

AI could take on 37.3 of 100, on average
so it holds up at 100 − 37.3 = 62.7

That's the whole sum, and you can check it against the ILO's study.

39.6
How hands-on
out of 100

From O*NET, matched to one US job

18.9
How fiddly
and cramped

finger skill 26.9 · hand skill 25 · cramped spaces 4.7 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 39.6 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 60, while the average is 37.3. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 60

    Providing guests with local tourism information, and arranging tours and transportation.

    Medium
  2. 50

    Assessing and reviewing customer satisfaction

    Medium
  3. 44

    Overseeing accounting and purchasing activities

    Low
  4. 44

    Undertaking budgeting for the establishment

    Low
  5. 37.3

    Observing liquor, gaming, and other laws and regulations

    Low
  6. 36.5

    Directing and overseeing reservation, reception, room service and housekeeping activities

    Low
  7. 32

    Planning and supervising bar, restaurant, function and conference activities

    Low
  8. 28

    Controlling selection, training and supervision of staff

    Low
  9. 20.8

    Supervising security arrangements and garden and property maintenance

    Very Low
  10. 20.5

    Ensuring compliance with occupational health and safety regulations

    Very Low

10 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
69.5
AI does it for you
38

Helping wins by 31.5 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 1413, 1419

Compared with similar jobs

There are 30 jobs in the “Managers” group, averaging 63.9. This one is below that.