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Clerical support workers · code 4214

Debt-collectors and related workers

Debt collectors and related workers collect payments on overdue accounts and bad cheques and collect charity payments. Tasks include - (a) tracing and locating debtors; (b) telephoning, visiting or writing to customers to collect money or arrange for later payments; (c) preparing reports including amounts collected, and maintaining records and files related to collection work; (d) recommending legal action or discontinuation of service when payment cannot be otherwise obtained; (e) asking for and collecting charity payments. Examples of the occupations classified here: - Bill and account collector - Charity collector - Debt collector

A good share of the tasks are affected. It ranks 340 of 427 for holding up against AI.

Also known as

  • insurance collector
  • debt collector

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

57.4
Holds up
against AI Exposed: Gradient 2

AI could take on 42.6 of 100, on average
so it holds up at 100 − 42.6 = 57.4

That's the whole sum, and you can check it against the ILO's study.

17.8
How hands-on
out of 100

From O*NET, averaged across 2 US jobs

10.5
How fiddly
and cramped

finger skill 25 · hand skill 3.6 · cramped spaces 3 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 17.8 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 53.5, while the average is 42.6. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 53.5

    Recommending legal action or discontinuation of service when payment cannot be otherwise obtained

    Medium
  2. 45

    Preparing reports including amounts collected, and maintain records and files related to collection work

    Low
  3. 42.5

    Asking for and collecting charity payments.

    Low
  4. 37

    Tracing and locating debtors

    Low
  5. 35

    Telephoning, visiting, or writing to customers to collect money or arrange for later payments

    Low

5 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

One Australian job matches this one closely, so this is about as reliable as it gets here.

AI helps you
70
AI does it for you
69

Helping wins by 1 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5993

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.2. This one is above that.