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Clerical support workers · code 4419

Clerical support workers not elsewhere classified

This unit group covers clerical support workers not classified elsewhere in Major Group 4: Clerical Support Workers. For instance, the group includes correspondence clerks, press clippers and publication clerks. In such cases tasks would include - (a) receiving customers’ orders for classified advertising, writing and editing copy, calculating advertising rates and billing customers; (b) writing business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing inquiries and service complaints; (c) assisting in the preparation of periodicals, advertisements, catalogues, directories and other material for publication; (d) reading newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients. Examples of the occupations classified here: - Advertising clerk - Correspondence clerk - Directory compiler - Press clipper - Publication clerk

The ILO’s highest group: nearly every task is affected. It ranks 422 of 427 for holding up against AI.

Also known as

  • advertising assistant
  • foreign language correspondence clerk

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

37.2
Holds up
against AI Exposed: Gradient 4

AI could take on 62.8 of 100, on average
so it holds up at 100 − 62.8 = 37.2

That's the whole sum, and you can check it against the ILO's study.

28.1
How hands-on
out of 100

From O*NET, averaged across 2 US jobs

11.4
How fiddly
and cramped

finger skill 18.7 · hand skill 8.9 · cramped spaces 6.5 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 28.1 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 66.7, while the average is 62.8. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 66.7

    Receiving customers' orders for classified advertising, writing and editing copy, calculating advertising rates and billing customers

    Medium
  2. 62

    Writing business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints

    Medium
  3. 61.5

    Reading newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients.

    Medium
  4. 61

    Assisting in the preparation of periodicals, advertisements, catalogues, directories and other material for publication

    Medium

4 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
66
AI does it for you
54

Helping wins by 12 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5619, 5999

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.9. This one is below that.