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Clerical support workers · code 4221

Travel consultants and clerks

Travel consultants and clerks provide information about travel destinations, arrange travel itineraries, obtain travel and accommodation reservations and register passengers at check-in and departure. Tasks include - (a) obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customers’ requirements and advising them on travel arrangements; (b) providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures; (c) preparing itineraries; (d) making and confirming reservations for travel, tours and accommodation; (e) issuing tickets, boarding passes and vouchers; (f) helping customers in obtaining necessary travel documents such as visas; (g) verifying travel documentation and registering passengers and luggage at check-in and departure; (h) preparing bills and receiving payments; Examples of the occupations classified here: - Airline ticket agent - Check-in attendant - Ticket issuing clerk (travel) - Travel agency clerk - Travel consultant - Travel desk clerk - Tourism information clerk Some related occupations classified elsewhere: - Travel agency manager - 1439 - Conference and event planner - 3332 - Tour operator - 3339 - Tour escort - 5113 - Tourist guide - 5113 - Ticket issuing clerk (entertainment and sporting events) - 5230

Most of the tasks are affected. It ranks 400 of 427 for holding up against AI.

Also known as

  • tour operator representative
  • tour organiser
  • ticket sales agent
  • travel agent
  • ground steward/ground stewardess
  • travel consultant
  • tourist information officer

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

44.5
Holds up
against AI Exposed: Gradient 3

AI could take on 55.5 of 100, on average
so it holds up at 100 − 55.5 = 44.5

That's the whole sum, and you can check it against the ILO's study.

21.9
How hands-on
out of 100

From O*NET, averaged across 3 US jobs

18.5
How fiddly
and cramped

finger skill 29.7 · hand skill 16.7 · cramped spaces 9.2 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 21.9 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 63.5, while the average is 55.5. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 63.5

    Making and confirming reservations for travel, tours and accommodation

    Medium
  2. 62

    Obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customer’s requirements and advising them on travel arrangements

    Medium
  3. 61.5

    Providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures

    Medium
  4. 58

    Issuing tickets, boarding passes and vouchers

    Medium
  5. 57.6

    Preparing itineraries

    Medium
  6. 50

    Preparing bills and receiving payments.

    Medium
  7. 46.5

    Helping customers in obtaining necessary travel documents such as visas

    Low
  8. 45

    Verifying travel documentation and registering passengers and luggage at check-in and departure

    Low

8 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
63.5
AI does it for you
61

Helping wins by 2.5 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 4516, 6394

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.6. This one is below that.