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Clerical support workers · code 4221

Travel consultants and clerks

AI can book the flight. When the volcano erupts, people still want a travel agent.

AI could take a fair chunk of six of the eight tasks, led by making bookings and comparing travel options. Helping with visas and checking in passengers are mostly out of its reach.

What they actually do (and what else they get called)

Travel consultants and clerks provide information about travel destinations, arrange travel itineraries, obtain travel and accommodation reservations and register passengers at check-in and departure. Tasks include - (a) obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customers’ requirements and advising them on travel arrangements; (b) providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures; (c) preparing itineraries; (d) making and confirming reservations for travel, tours and accommodation; (e) issuing tickets, boarding passes and vouchers; (f) helping customers in obtaining necessary travel documents such as visas; (g) verifying travel documentation and registering passengers and luggage at check-in and departure; (h) preparing bills and receiving payments; Examples of the occupations classified here: - Airline ticket agent - Check-in attendant - Ticket issuing clerk (travel) - Travel agency clerk - Travel consultant - Travel desk clerk - Tourism information clerk Some related occupations classified elsewhere: - Travel agency manager - 1439 - Conference and event planner - 3332 - Tour operator - 3339 - Tour escort - 5113 - Tourist guide - 5113 - Ticket issuing clerk (entertainment and sporting events) - 5230

  • tour operator representative
  • tour organiser
  • ticket sales agent
  • travel agent
  • ground steward/ground stewardess
  • travel consultant
  • tourist information officer

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

45 / 100

Changing significantly

AI could do a real share of the everyday tasks. The job is changing shape, not vanishing.

Not the odds you keep your job. It's how much of the everyday work still needs a person, out of 100.

← Robot's turf Human's turf →

The ILO's official verdict: Exposed: Gradient 3

400 of 427 for holding up against AI

Why this score?

The ILO rated each of this job's 8 tasks for how much of it AI could do. They average 55.5 out of 100, so it holds up at 100 − 55.5 = 44.5.

That's the whole sum. No black box, no secret sauce: you can check it against the ILO's study. ILO group “Exposed: Gradient 3”: Most of the tasks are affected.

This job rates 21.9 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.8-observed-use

Man v Bot · compare

Who holds up better?

Travel consultants and clerks 45

v

Go on, try your partner's job. Or your sibling's. We won't tell.

Man v Bot

Where the bot helps, and where the human wins

Bot

What AI takes

The routine stuff. You may not miss it.

  • Booking trips.
  • Itineraries.
  • Travel information.

Man

What people still do better

Judgement, trust and skilled hands. Hard to download.

  • Complex and special trips.
  • Sorting out problems.
  • Personal advice.

Both

What's arriving

New work that only exists because the AI does.

  • AI travel agents.
  • Luxury and specialist travel.
  • Travel disruption support.

Written by a human, from the ILO's task ratings below. Yes, we see the irony. Read it as one person's take.

Meet your two rivals

They're not the same machine. AI software can only reach the parts of a job done on a screen or in words. A chatbot can't climb a ladder. A robot might, one day, if it doesn't fall off.

The AI

Lives in a screen. Never had to fix a boiler.

Threat level: High

61 could do without you

It could take over a lot of this job on its own. It could help with 64 of 100.

The robot

The wildcard. Has hands, still working out stairs.

How much it matters here: Lower

22 how hands-on

Not much of this job needs hands, so the robot can sit this one out.

So could a robot do the physical part?

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

Robots hate fiddly work in awkward spaces. On that measure, this job scores 19 out of 100. The higher it is, the longer the robot waits.

22 How
hands-on
19 How fiddly
and cramped

Kind of hands-on work Less than half hands-on

The small print

They aren't a robot score, and nothing on this page is. Nobody measures how far robots have got well enough to put a number on it. These are the closest thing we have: how hands-on the job is, and how much fiddly, cramped work it takes, which is what Frey and Osborne found hardest for machines.

From O*NET, averaged across 3 US jobs .

finger skill 29.7 · hand skill 16.7 · cramped spaces 9.2 · averaged · rule: hands-on under 50

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.8-observed-use measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

The job, task by task

Every job is really a bundle of tasks. Here's this one unpacked, with how much of each AI could do, out of 100. The score is the average, and averages can hide a lot.

AI's favourite task here scores 64, against an average of 56. The bigger the gap, the more lopsided the job: some of it wide open to AI, some of it barely touched.

  1. 64

    Making and confirming reservations for travel, tours and accommodation

    Medium
  2. 62

    Obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customer’s requirements and advising them on travel arrangements

    Medium
  3. 62

    Providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures

    Medium
  4. 58

    Issuing tickets, boarding passes and vouchers

    Medium
  5. 58

    Preparing itineraries

    Medium
  6. 50

    Preparing bills and receiving payments.

    Medium
  7. 47

    Helping customers in obtaining necessary travel documents such as visas

    Low
  8. 45

    Verifying travel documentation and registering passengers and luggage at check-in and departure

    Low

8 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.8-observed-use

Sidekick or replacement?

A tool that makes you faster is a very different thing from one that does the task while you watch. Jobs and Skills Australia measured the two separately, which is handy.

AI helps you
64
AI does it for you
61

Sidekick wins, by 3 points.

How good a match is this?

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.8-observed-use matched to Australian jobs 4516, 6394

Meanwhile, in real life…

Everything else here is about what AI could do. This is what people actually did. When they asked Claude for help with this kind of work, did they hand the whole task over, or roll their sleeves up and work through it together?

Out of every 100 conversations

63
37

worked through it together handed it over

The small print

Anthropic publishes this about its own product, and it doesn't feed into any score here. These are people who use Claude, not workers in general, so little use here doesn't mean AI can't reach the job. This job makes up 0.11% of the conversations.

The data is sorted by US job, and this one matches 3 of them. We've combined them, counting each by how often it comes up in the conversations, so the busiest one counts most.

These two add up to 100. The bars elsewhere on the page don't, because each is scored on its own, so we don't put them side by side.

observed use Anthropic Economic Index release 2026-06-26, period beginning 2026-05-01 data 0.8-observed-use 2026-05-01 · Anthropic, about its own product

So, should travel agents be worried?

Short answer: not worried, but paying attention. The job is changing.

Much of the job is exposed. Reservations, travel options, local information, tickets, itineraries and payments are rated Medium; visas and check-in are Low. Online booking and AI travel agents take on routine trips; complex trips and problems stay human.

Worth remembering: we score tasks, not jobs. When AI takes on a task, the job usually reshuffles around it rather than vanishing.

Where this job could lead

None of the new jobs we've written up start from here yet. Could be you're the first. See the jobs AI is creating →

How are the neighbours doing?

There are 29 jobs in the “Clerical support workers” family, averaging 47. This one is below the family average.

Pit this against any other job →