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Clerical support workers · code 4323

Transport clerks

Transport clerks keep records of operational aspects and coordinate the timing of train, road and air passenger and freight transport, and prepare reports for management. Tasks include - (a) keeping records of operational aspects and coordinating the timing of passenger and freight transport; (b) directing train routings within a division or zone of a railway system and keeping related records; (c) directing, controlling and keeping records of freight handling at a railway yard; (d) coordinating and keeping records of operational activities concerning road transport, such as allocation and scheduling of vehicles and drivers, loading and unloading of vehicles, and storage of goods in transit; (e) coordinating and keeping records of operational activities concerning air transport of passengers and freight, such as passenger lists and freight manifests; (f) preparing reports for management. Examples of the occupations classified here: - Clerical controller (transport service) - Clerical dispatcher (transport service)

Most of the tasks are affected. It ranks 377 of 427 for holding up against AI.

Also known as

  • port coordinator
  • tram controller
  • dangerous goods safety adviser
  • ship pilot dispatcher
  • aircraft cargo operations coordinator
  • rail logistics coordinator
  • ship planner
  • gas scheduling representative
  • road transport maintenance scheduler
  • move coordinator
  • gas transmission system operator
  • taxi controller
  • baggage flow supervisor
  • vessel operations coordinator
  • water traffic coordinator
  • bus route supervisor
  • rail traffic controller
  • freight transport dispatcher
  • aircraft dispatcher
  • pipeline route manager

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

50.5
Holds up
against AI Exposed: Gradient 3

AI could take on 49.5 of 100, on average
so it holds up at 100 − 49.5 = 50.5

That's the whole sum, and you can check it against the ILO's study.

27.7
How hands-on
out of 100

From O*NET, matched to one US job

20.5
How fiddly
and cramped

finger skill 30.3 · hand skill 19.7 · cramped spaces 11.5 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 27.7 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 58.5, while the average is 49.5. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 58.5

    Coordinating and keeping records of operational activities concerning road transport, such as allocation and scheduling of vehicles and drivers, loading and unloading of vehicles and storage of goods in transit

    Medium
  2. 57.5

    Preparing reports for management.

    Medium
  3. 55

    Coordinating and keeping records of operational activities concerning air transport of passengers and freight, such as passenger lists and freight manifests

    Medium
  4. 50

    Keeping records of operational aspects and coordinating the timing of passenger and freight transport

    Medium
  5. 41.5

    Directing train routings within a division or zone of a railway system and keeping related records

    Low
  6. 34.5

    Directing, controlling and keeping records of freight handling at a railway yard

    Low

6 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

3 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
71.3
AI does it for you
57

Helping wins by 14.3 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5912, 5995, 5999

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.4. This one is above that.