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Clerical support workers · code 4416

Personnel clerks

Personnel clerks maintain and update personnel records such as information on transfers and promotions, performance evaluations, employee leave taken and accumulated, salaries, qualifications and training. Tasks include - (a) updating information on employment history, salaries, performance evaluations, qualifications and training, and leave taken and accumulated; (b) initiating records for newly appointed workers and checking records for completeness; (c) processing applications for employment and promotions and advising applicants of results; (d) receiving and answering inquiries about employment entitlements and conditions; (e) sending out job applications and announcements of job openings and job examinations; (f) maintaining and updating manual and computerized filing and registration systems, and compiling and preparing reports and documents relating to personnel activities; (g) storing and retrieving personnel records and files on request. Examples of the occupations classified here: - Human resource assistant - Human resource clerk

The ILO’s highest group: nearly every task is affected. It ranks 418 of 427 for holding up against AI.

Also known as

  • human resources assistant

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

39.5
Holds up
against AI Exposed: Gradient 4

AI could take on 60.5 of 100, on average
so it holds up at 100 − 60.5 = 39.5

That's the whole sum, and you can check it against the ILO's study.

22.9
How hands-on
out of 100

From O*NET, matched to one US job

8.9
How fiddly
and cramped

finger skill 19.7 · hand skill 0 · cramped spaces 7 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 22.9 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 68.3, while the average is 60.5. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 68.3

    Sending out job applications and announcements of job openings and job examinations

    Medium
  2. 67.5

    Storing and retrieving personnel records and files on request.

    Medium
  3. 66

    Maintaining and updating manual and computerized filing and registration systems, and compiling and preparing reports and documents relating to personnel activities

    Medium
  4. 63.5

    Updating information on, employment history, salaries, performance evaluations, qualifications and training and leave taken and accumulated

    Medium
  5. 61.5

    Initiating records for newly appointed workers and checking records for completeness

    Medium
  6. 52.5

    Receiving and answering inquiries about employment entitlements and conditions

    Medium
  7. 44.3

    Processing applications for employment and promotions and advising applicants of results

    Low

7 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

One Australian job matches this one closely, so this is about as reliable as it gets here.

AI helps you
73
AI does it for you
76

Taking over wins by 3 points, which is rare.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5994

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.8. This one is below that.