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Clerical support workers · code 4414

Scribes and related workers

Scribes and related workers write letters and complete forms on behalf of persons who are unable to read or write. Tasks include - (a) reading letters and other written matter to persons who are unable to read or write and providing necessary interpretation and information; (b) writing letters and completing forms on behalf of others; (c) offering advice to individuals and interpreting and helping with the completion of government and other official forms. Examples of the occupations classified here: - Scribe

Most of the tasks are affected. It ranks 413 of 427 for holding up against AI.

41.7
Holds up
against AI Exposed: Gradient 3

AI could take on 58.3 of 100, on average
so it holds up at 100 − 58.3 = 41.7

That's the whole sum, and you can check it against the ILO's study.

55
How hands-on
out of 100

From O*NET, averaged across 4 US jobs

28
How fiddly
and cramped

finger skill 28 · hand skill 26.8 · cramped spaces 29.1 · averaged

Kind of hands-on work · hands-on 50+ · caring 4+ of 7 Hands-on, helping and caring for others

Physical work where helping and caring for people is a big part of the job. For care work, whether a machine could do the movements is only half the question. The other half is whether anyone wants one to. The US data counts helping workmates too, so a few trades end up here.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 55 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, and for work like this robots are the bigger question.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 67, while the average is 58.3. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 67

    Writing letters and completing forms on behalf of others

    Medium
  2. 56

    Reading letters and other written matter to persons who are unable to read or write and providing necessary interpretation and information

    Medium
  3. 52

    Offering advice to individuals and interpreting and helping with the completion of government and other official forms.

    Medium

3 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

One Australian job matches this one closely, so this is about as reliable as it gets here.

AI helps you
75
AI does it for you
68

Helping wins by 7 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5999

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.7. This one is below that.