Skip to content
man bot

Clerical support workers · code 4224

Hotel receptionists

Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy, present statements of charges to departing guests and receive payment. Tasks include - (a) maintaining an inventory of rooms available for occupancy, reservations and room assignments; (b) registering arriving guests, assigning rooms, verifying customers’ credit and issuing room keys; (c) providing information regarding hotel services and services available in the community; (d) providing information about availability of accommodation and making room reservations; (e) responding to guests’ requests for housekeeping and maintenance services as well as to complaints; (f) contacting housekeeping or maintenance services when guests report problems; (g) compiling and checking guest accounts for charges using computerized or manual systems; (h) receiving and forwarding messages in person or using telephones or telephone switchboards; (i) reviewing statements of charges to departing guests and receiving payment. Examples of the occupations classified here: - Hotel front desk clerk - Hotel receptionist

Most of the tasks are affected. It ranks 381 of 427 for holding up against AI.

Also known as

  • hospitality establishment receptionist

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

48.6
Holds up
against AI Exposed: Gradient 3

AI could take on 51.4 of 100, on average
so it holds up at 100 − 51.4 = 48.6

That's the whole sum, and you can check it against the ILO's study.

28.3
How hands-on
out of 100

From O*NET, averaged across 2 US jobs

12.9
How fiddly
and cramped

finger skill 17.9 · hand skill 15.2 · cramped spaces 5.8 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 28.3 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 62.5, while the average is 51.4. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 62.5

    Providing information regarding hotel services and services available in the community

    Medium
  2. 56

    Reviewing statements of charges to departing guests and receiving payment.

    Medium
  3. 54.5

    Providing information about availability of accommodation and making room reservations

    Medium
  4. 54

    Compiling and checking guest accounts for charges using computerized or manual systems

    Medium
  5. 53

    Maintaining an inventory of rooms available for occupancy, reservations and room assignments

    Medium
  6. 50.5

    Registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys

    Medium
  7. 50

    Receiving and forwarding messages in person or using telephone or telephone switchboard

    Medium
  8. 43.5

    Contacting housekeeping or maintenance services when guests report problems

    Low
  9. 38.8

    Responding to guests’ requests for housekeeping and maintenance services as well as complaints

    Low

9 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

One Australian job matches this one closely, so this is about as reliable as it gets here.

AI helps you
67
AI does it for you
66

Helping wins by 1 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5421

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.5. This one is above that.