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Clerical support workers · code 4415

Filing and copying clerks

Filing and copying clerks file correspondence, cards, invoices, receipts and other records in alphabetical or numerical order or according to the filing system used. They locate and remove material from file when requested and photocopy, scan or fax documents. Tasks include - (a) sorting or classifying materials according to guidelines such as content, purpose, user criteria, or chronological, alphabetical or numerical order; (b) filing material in drawers, cabinets and storage boxes; (c) locating and remove materials from files when requested; (d) keeping records of materials filed and removed; (e) photocopying, scanning or faxing documents. Examples of the occupations classified here: - Copying clerk - Filing clerk

The mildest of the ILO’s four “exposed” groups. It ranks 297 of 427 for holding up against AI.

Also known as

  • file clerk

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

63.1
Holds up
against AI Exposed: Gradient 1

AI could take on 36.9 of 100, on average
so it holds up at 100 − 36.9 = 63.1

That's the whole sum, and you can check it against the ILO's study.

41.9
How hands-on
out of 100

From O*NET, averaged across 2 US jobs

26.7
How fiddly
and cramped

finger skill 39.3 · hand skill 35.7 · cramped spaces 5.2 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 41.9 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 60, while the average is 36.9. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 60

    Keeping records of materials filed and removed

    Medium
  2. 43

    Sorting or classifying materials according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order

    Low
  3. 39.1

    Locating and remove materials from files when requested

    Low
  4. 25.3

    Filing material in drawers, cabinets and storage boxes

    Low
  5. 17

    Photocopying, scanning or faxing documents.

    Very Low

5 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

One Australian job matches this one closely, so this is about as reliable as it gets here.

AI helps you
74
AI does it for you
76

Taking over wins by 2 points, which is rare.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5613

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 45.9. This one is above that.