Clerical support workers · code 4211
Bank tellers and related clerks
Apps already do most banking. People who can't use them still need a teller.
AI could take a fair chunk of five of the six tasks: crediting accounts, paying bills, changing currency and balancing the till. That gives it the lowest score of the twenty.
What they actually do (and what else they get called)
Bank tellers and related clerks deal directly with clients of banks or post offices in connection with receiving, changing and paying out money, or providing mail services. Tasks include - (a) processing customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions; (b) crediting and debiting clients’ accounts; (c) paying bills and making money transfers on clients’ behalf; (d) receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business; (e) changing money from one currency to another, as requested by clients; (f) making records of all transactions and reconciling them with cash balance. Examples of the occupations classified here: - Bank teller - Money changer - Post office counter clerk Some related occupations classified elsewhere: - Cashier - 5230
- bank teller
- post office counter clerk
Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.
42 / 100
Changing significantly
AI could do a real share of the everyday tasks. The job is changing shape, not vanishing.
Not the odds you keep your job. It's how much of the everyday work still needs a person, out of 100.
The ILO's official verdict: Exposed: Gradient 3
412 of 427 for holding up against AI
Not quite your week? Make it yours ↓
Why this score?
The ILO rated each of this job's 6 tasks for how much of it AI could do. They average 58.2 out of 100, so it holds up at 100 − 58.2 = 41.8.
That's the whole sum. No black box, no secret sauce: you can check it against the ILO's study. ILO group “Exposed: Gradient 3”: Most of the tasks are affected.
This job rates 42.2 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.
from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.8-observed-use
Man v Bot · compare
Who holds up better?
Bank tellers and related clerks 42
vGo on, try your partner's job. Or your sibling's. We won't tell.
Man v Bot
Where the bot helps, and where the human wins
Bot
What AI takes
The routine stuff. You may not miss it.
- Deposits and withdrawals.
- Payments and transfers.
- Reconciling cash.
Man
What people still do better
Judgement, trust and skilled hands. Hard to download.
- Helping people who can't use apps.
- Spotting scams and fraud.
- Community banking.
Both
What's arriving
New work that only exists because the AI does.
- Banking hubs.
- Scam prevention.
- Digital banking help.
Written by a human, from the ILO's task ratings below. Yes, we see the irony. Read it as one person's take.
Meet your two rivals
They're not the same machine. AI software can only reach the parts of a job done on a screen or in words. A chatbot can't climb a ladder. A robot might, one day, if it doesn't fall off.
The AI
Lives in a screen. Never had to fix a boiler.
Threat level: Medium
48 could do without you
It could take over some of the work, and help with more. It could help with 65 of 100.
The robot
The wildcard. Has hands, still working out stairs.
How much it matters here: Some
42 how hands-on
A fair part of this job is hands-on, so robots would be needed for that part, not just software.
So could a robot do the physical part?
Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.
Robots hate fiddly work in awkward spaces. On that measure, this job scores 34 out of 100. The higher it is, the longer the robot waits.
hands-on
and cramped
Kind of hands-on work Less than half hands-on
The small print
They aren't a robot score, and nothing on this page is. Nobody measures how far robots have got well enough to put a number on it. These are the closest thing we have: how hands-on the job is, and how much fiddly, cramped work it takes, which is what Frey and Osborne found hardest for machines.
From O*NET, averaged across 2 US jobs .
finger skill 37.6 · hand skill 35.7 · cramped spaces 28.3 · averaged · rule: hands-on under 50
estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.8-observed-use measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement
The job, task by task
Every job is really a bundle of tasks. Here's this one unpacked, with how much of each AI could do, out of 100. The score is the average, and averages can hide a lot.
AI's favourite task here scores 64, against an average of 58. The bigger the gap, the more lopsided the job: some of it wide open to AI, some of it barely touched.
- 64
Crediting and debiting clients' accounts
Medium - 64
Paying bills and making money transfers on clients' behalf
Medium - 63
Changing money from one currency to another, as requested by clients
Medium - 60
Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
Medium - 59
Making records of all transactions and reconciling them with cash balance.
Medium - 40
Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business
Low
6 tasks · the High to Very Low labels are the ILO's
from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.8-observed-use
New · the weekly task audit
Your week, your score
The score above assumes bank tellers spend the same time on every task. You don't. Slide each task to how much of your week it takes, and we'll re-weight the same ILO ratings to fit your job.
- Some
- Some
- Some
- Some
- Some
- Some
Your score
42 / 100
Same as the job as a whole, so far.
Move the sliders to make it yours.
The job as a whole: 42 / 100
Link copied.
Nothing you enter leaves your browser. The link just carries your slider positions.
Sidekick or replacement?
A tool that makes you faster is a very different thing from one that does the task while you watch. Jobs and Skills Australia measured the two separately, which is handy.
- AI helps you
- 65
- AI does it for you
- 48
Sidekick wins, by 17 points.
How good a match is this?
2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.
estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.8-observed-use matched to Australian jobs 5521, 6211
Meanwhile, in real life…
Everything else here is about what AI could do. This is what people actually did. When they asked Claude for help with this kind of work, did they hand the whole task over, or roll their sleeves up and work through it together?
Tiny sample alert This job makes up 0.02% of all the conversations: a tiny slice. People using AI for a job isn't the same as AI being able to do it.
Out of every 100 conversations
worked through it together handed it over
The small print
Anthropic publishes this about its own product, and it doesn't feed into any score here. These are people who use Claude, not workers in general, so little use here doesn't mean AI can't reach the job.
These two add up to 100. The bars elsewhere on the page don't, because each is scored on its own, so we don't put them side by side.
observed use Anthropic Economic Index release 2026-06-26, period beginning 2026-05-01 data 0.8-observed-use 2026-05-01 · Anthropic, about its own product
So, should bank tellers be worried?
Short answer: not worried, but paying attention. The job is changing.
Yes, much of this job is exposed. Account transactions, bill payments, currency exchange, deposits and reconciliation are rated Medium; post office counter work is Low. Online banking and branch closures have been shrinking this job for years.
Worth remembering: we score tasks, not jobs. When AI takes on a task, the job usually reshuffles around it rather than vanishing.
How are the neighbours doing?
There are 29 jobs in the “Clerical support workers” family, averaging 47. This one is below the family average.
- Stock clerks 63
- Filing and copying clerks 63
- Mail carriers and sorting clerks 59
- Client information workers not elsewh… 58
- Debt-collectors and related workers 57
- Production clerks 56
- Bookmakers, croupiers and related gam… 55
- Library clerks 54
- Pawnbrokers and money-lenders 52
- Transport clerks 51
- Hotel receptionists 49
- Coding, proof-reading and related cle… 49
- Telephone switchboard operators 46
- Survey and market research interviewe… 45
- Travel consultants and clerks 45
- Receptionists (general) 44
- Enquiry clerks 43
- Secretaries (general) 42
- Contact centre information clerks 42
- Scribes and related workers 42
- General office clerks 41
- Personnel clerks 40
- Payroll clerks 39
- Clerical support workers not elsewher… 37
- Accounting and bookkeeping clerks 36
- Statistical, finance and insurance cl… 36
- Typists and word processing operators 35
- Data entry clerks 30
A closer look
There is a written profile for a job in this group.