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Clerical support workers · code 4211

Bank tellers and related clerks

Bank tellers and related clerks deal directly with clients of banks or post offices in connection with receiving, changing and paying out money, or providing mail services. Tasks include - (a) processing customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions; (b) crediting and debiting clients’ accounts; (c) paying bills and making money transfers on clients’ behalf; (d) receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business; (e) changing money from one currency to another, as requested by clients; (f) making records of all transactions and reconciling them with cash balance. Examples of the occupations classified here: - Bank teller - Money changer - Post office counter clerk Some related occupations classified elsewhere: - Cashier - 5230

Most of the tasks are affected. It ranks 412 of 427 for holding up against AI.

Also known as

  • bank teller
  • post office counter clerk

Job titles from the EU's ESCO list. Search for any of them on the jobs page and you'll end up here.

41.8
Holds up
against AI Exposed: Gradient 3

AI could take on 58.2 of 100, on average
so it holds up at 100 − 58.2 = 41.8

That's the whole sum, and you can check it against the ILO's study.

42.2
How hands-on
out of 100

From O*NET, averaged across 2 US jobs

33.9
How fiddly
and cramped

finger skill 37.6 · hand skill 35.7 · cramped spaces 28.3 · averaged

Kind of hands-on work · hands-on under 50 Less than half hands-on

Less than half of this job is hands-on. Robots still matter, but for a smaller part of the work, so we don't sort it any further.

estimated O*NET 31.0 BLS occupational crosswalk chain ISCO-08 to 2010 SOC (Aug 2012, rev. Jun 2015); 2010 to 2018 SOC (Nov 2017); O*NET-SOC 2019 taxonomy data 0.7-work-setting measures chosen by Frey & Osborne (2017) · the grouping is a sorting, not a measurement

What this number leaves out This job rates 42.2 out of 100 for how hands-on it is. The score above only looks at AI tools, not robots, but for work this far from the physical that matters less.

The tasks behind the score

The score is the average of these. A job is really a bundle of tasks, and an average can hide how uneven that bundle is.

The task AI could do most of scores 64, while the average is 58.2. A big gap means some of this job is wide open to AI and some of it barely at all. That's quite different from a job where everything sits somewhere in the middle, even when the averages match.

  1. 64

    Crediting and debiting clients' accounts

    Medium
  2. 63.8

    Paying bills and making money transfers on clients' behalf

    Medium
  3. 63

    Changing money from one currency to another, as requested by clients

    Medium
  4. 59.6

    Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions

    Medium
  5. 59

    Making records of all transactions and reconciling them with cash balance.

    Medium
  6. 40

    Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business

    Low

6 tasks · the High to Very Low labels are the ILO's

from the source Working Paper 140, Generative AI and Jobs 2025 index data 0.7-work-setting

Helped, or replaced?

The score above can't tell a tool that makes you faster from one that does the task instead of you. Jobs and Skills Australia looked at those two things separately, and this is their result, matched to this job.

2 Australian jobs match this one, and we've simply averaged them. Treat the numbers as a rough guide.

AI helps you
65
AI does it for you
48

Helping wins by 17 points.

estimated Our Gen AI Transition (Gen AI Capacity Study) September 2025 detailed data release data 0.7-work-setting matched to Australian jobs 5521, 6211

Compared with similar jobs

There are 29 jobs in the “Clerical support workers” group, averaging 46.7. This one is below that.

A closer look

There's a written profile for this job, with notes on what changes and what stays human.